FAQ - Fiuge for Business

FREQUENTLY ASKED QUESTIONS

Here are the answers to questions we often hear! Click on the question!

HOW MUCH DOES FIUGE DELIVERIES COST FOR MY BUSINESS?

Fiuge home delivery is free for your business. The customer pays for the transport himself, but the price is 30-50% cheaper than the industry price. We do not require any investment, commitment, or compulsion to buy or sell from your company.

If you want, home delivery is also a product for sale, in which case part of the price paid by the customer remains at your company’s checkout.

I would only need delivery service every once in a while, can I still use it?

Yes, you can. If the need for transportation is not so frequent, the smoothest way is to deploy the Fiuge app to your business. Agree with the customer on the details of the shipment and easily define the shipment in the app. Pay for shipping through the app and then charge your customer for the shipping cost. Our carrier will pick up the paid product from your store and transport it to the customer’s door. The application also allows you to monitor the progress of the package in real-time, as well as contact the carrier if necessary.

I HAVE AN E-SHOP. CAN I OFFER FIUGE HOME DELIVERY FOR MY E-COMMERCE ORDERS?

Yes, you can! We can do an integration with your company’s e-commerce. In this case, the ordered deliveries flow directly into the Fiuge’s system. Your customers pay the shipping price when ordering online. We bill your company for the completed shipments.

HOW FAST DELIVERY CAN I PROMISE TO MY CUSTOMERS?

Fiuge delivers packages even within the same day. Our transportation service runs from Monday to Friday. Orders placed before 2 pm will be shipped the same weekdays on the same day from 5 pm to 9 pm. Orders placed after 2 pm. will be shipped the next business day.

Hot food deliveries will be delivered when they are ready to go!

CAN I ALSO MANAGE INTERNAL TRANSPORTATION WITH MY COMPANY?

Fiuge also handles your company’s internal packaging traffic smoothly. For instance, if you need to transport products from a warehouse to a store or from one store to another, you can easily order transportation from Fiuge. In this case, you pay the shipping price yourself.

WHAT PAYMENT METHODS DO YOU OFFER TO COMPANIES?

Our business customers can use our application, in which case payment will be successful with the payment methods provided by the application. We can also bill your company for actual shipments in arrears.

I'M A RESTAURANT AND ENTREPRENEUR would like to find an easy solution to offer my customers home delivery. CAN YOU HELP?

Through Fiuge, you also get a branded web store platform for home delivery with your company. Through the web store, you can easily expand your customer base and get all your products clearly displayed. Your customers can order food both in takeaway portions and by home delivery.

WHAT'S INCLUDED IN THE FIUGE SERVICE?

  • Transportation of the product from the store to the customer’s home
  • We do not store packages
  • Electronic optimization of transport routes
  • The Customer’s Shipping Price is determined by the size of the product being transported, the transport distance, and the time
  • Orders placed before 2 pm on weekdays will be delivered the same day between 5 pm and 9 pm
  • For all transports, the price includes € 300 insurance cover
  • For an additional fee, the insurance cover can be increased up to € 10,000
  • The insurance covers damage by-product value, not weight