FREQUENTLY ASKED QUESTIONS

Here are the answers to questions we often hear! Click on the question!

HOW MUCH DOES FIUGE DELIVERIES COST FOR MY BUSINESS?

Fiuge home delivery is free for your business. The customer pays for the transport himself, but the price is 50-70% cheaper than the industry price. We do not require any investment, commitment, or compulsion to buy or sell from your company.

If you want, home delivery is also a product for sale, in which case part of the price paid by the customer remains at your company’s checkout.

I would only need delivery service every once in a while, can I still use it?

Yes, you can. If the need for our delivery is not so frequent, the smoothest way is to deploy the Fiuge app to your business. Agree with the customer on the details of the shipment and easily define the delivery in the app. Pay for shipping through the app and then charge your customer for the shipping cost. Our courier will pick up the paid product from your store and transport it to the customer’s door. The application also allows you to monitor the progress of the package in real-time, as well as contact the courier if necessary.

I HAVE AN E-SHOP. CAN I OFFER FIUGE HOME DELIVERY FOR MY E-COMMERCE ORDERS?

Yes, you can! We can do an integration with your company’s e-commerce. In this case, the ordered deliveries flow directly into the Fiuge’s system. Your customers pay the shipping price when ordering online. We will send an invoice to your company for the completed deliveries.

HOW FAST DELIVERY CAN I PROMISE TO MY CUSTOMERS?

Fiuge delivers packages even within the same day. Our delivery service runs from Monday to Friday. Orders placed before 2 pm will be delivered on the same day from 5 pm to 9 pm. Orders placed after 2 pm. will be shipped the next business day.

Hot food deliveries will be delivered when they are ready to go!

CAN I ALSO MANAGE INTERNAL TRANSPORTATION WITH MY COMPANY?

Fiuge also handles your company’s internal shipment traffic smoothly. For instance, if you need to deliver products from a warehouse to a store or from one store to another, you can easily order delivery from Fiuge. In this case, you as the company will pay the shipping price yourself.

WHAT PAYMENT METHODS DO YOU OFFER TO COMPANIES?

Our business customers can use our application, in which case payment will be successful with the payment methods provided by the application. We can also send an invoice to your company for the deliveries completed.

I'M A RESTAURANT AND ENTREPRENEUR would like to find an easy solution to offer my customers home delivery. CAN YOU HELP?

Through Fiuge, you also start from scratch. We offer a branded web store solution for home deliveries to your company. Through the web store, you can easily expand your customer base and get all your products clearly displayed. Your customers can order food both in takeaway portions and by home delivery.

WHAT'S INCLUDED IN THE FIUGE SERVICE?

  • Delivery of the product from the store to the customer’s home. Note! We do not store packages.
  • Electronic optimization of delivery routes
  • The Customer’s Shipping Price is determined by the size of the product being delivered, the delivery  distance, and the time
  • Delivery orders placed before 2 pm on weekdays will be delivered the same day between 5 pm and 9 pm
  • All the deliveries include 300 € insurance cover
  • For an additional fee, the insurance cover can be increased up to 10,000 €
  • The insurance covers damage by a product value, not as weight as delivery services usually do